Questions

Product-as-a-Service is a business model where customers pay for access to physical products rather than owning them. Instead of a one-time purchase, customers subscribe and you retain ownership of the asset. This creates recurring revenue while customers get flexibility without large upfront costs.

A customer subscribes to use your product for a monthly or annual fee. You track the physical asset, handle lifecycle events (upgrades, replacements, returns), and collect recurring payments. When the subscription ends, the customer can extend, buyout, or return the product.

FlexPortal is the subscription engine for physical products. We handle subscription management, recurring payments, asset tracking, and lifecycle actions — all in one platform.

Short-term booking software handles transactional reservations. FlexPortal is built for long-term subscription contracts with full lifecycle management: extend, upgrade, replace, buyout, return, or cancel.

Hardware companies, e-commerce brands, manufacturers, and sustainability-focused businesses launching or scaling physical product subscriptions.

Any business offering physical products as subscriptions: electronics, furniture, bikes, baby gear, appliances, medical devices, and more.

Yes. FlexPortal handles device subscriptions with serial number tracking, upgrade paths, cost recovery analytics, and automated billing. See our electronics page for more details.

Yes. Furniture subscriptions benefit from multi-subscriber asset tracking, condition assessments, refurbishment workflows, and flexible contract terms. See our furniture page for more details.

Yes. Baby gear subscriptions work well with FlexPortal's lifecycle management — parents can upgrade as children grow, return when no longer needed, or extend for younger siblings.

Yes. Track bikes and mobility devices with serial number tracking, handle maintenance swaps with the Replace action, and manage upgrades to newer models.

Yes. Appliance subscriptions benefit from cost recovery tracking, multi-year contracts, and buyout options at residual value.

Yes. FlexPortal's regional data storage, access controls, and audit logging support healthcare compliance requirements. Contact us to discuss your specific needs.

A monthly base fee plus a percentage of subscription revenue. The percentage decreases as you scale: 2% on Starter, 1.5% on Growth, custom on Enterprise.

The platform fee is a percentage of subscription revenue processed through FlexPortal each month. This is separate from payment processing fees. We exclude taxes, refunds, and chargebacks.

A market is an isolated workspace with its own currency, tax rules, payment account, and product catalog. Use them to run unique setups for different brands or business lines. Starter includes 2 markets, Growth includes 5, Enterprise is unlimited.

Unlimited subscriptions, orders, and assets. Full API & webhooks. Documentation. 30-day money-back guarantee.

Yes. Upgrade anytime (prorated). Downgrade at end of billing cycle.

Starter and Growth: Card payments. Enterprise: Invoice with card, bank transfer, ACH, or SEPA.

You choose your data region during setup: EU or US. Data stays in your chosen region.

Yes. Data is encrypted at rest (AES-256) and in transit (TLS 1.2+).

Yes. EU data region available. Data Processing Agreement (DPA) available for Enterprise plans.

FlexPortal's infrastructure supports HIPAA compliance requirements including regional data storage, encryption, and access controls. For healthcare deployments, contact us to discuss your specific needs.

Yes, for Enterprise plans. Contact us to request.

Yes, for Enterprise plans. SAML-based single sign-on.

Six end-of-term actions: Extend (add months), Upgrade (new product), Replace (swap same model), Buyout (customer purchases), Return (end and restock), and Cancel (terminate early). Each with configurable rules and complete audit trails.

Integrated payment processing. REST API and webhooks to connect to Shopify, ERPs, CRMs, and custom workflows. API access included on all plans.

Yes. Use markets to run unique setups with different currencies, tax rules, and payment accounts.

Yes. Full REST API and real-time webhooks included on all plans. View API docs ↗

White-label checkout and customer portals are coming soon.

We believe in our product. Instead of a limited trial, we offer a full-featured experience with a money-back guarantee. Use FlexPortal with all features, and if it's not right, get a full refund within 30 days.

All plans include a 30-day money-back guarantee. No questions asked. Email support@flexportal.com within 30 days for a full refund.

Yes. The 30-day money-back guarantee applies to both monthly and annual plans.

Email support@flexportal.com within 30 days of payment. Full refund processed within 5 business days.