Last updated: January 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and:
Adam Development AB
Organization number: 559430-2027
Björkrisvägen 6A, 702 34 Örebro, Sweden
("FlexPortal", "we", "us", or "our")
By accessing or using FlexPortal's services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
In these Terms, the following definitions apply:
FlexPortal is a business-to-business (B2B) platform. To use our Services, you must:
FlexPortal is not intended for individual consumers or personal use. By creating an account, you represent and warrant that you meet these eligibility requirements.
To access the Services, you must create an account on behalf of your organization. You agree to:
You may invite team members to access your account with varying permission levels. When inviting team members, you agree to:
You remain responsible for all actions taken by team members under your account. Each team member must maintain the confidentiality of their own login credentials and should not share access with others.
We offer multi-factor authentication (MFA) for all users. We recommend enabling MFA for enhanced security, particularly for users with administrative access. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
FlexPortal provides an all-in-one platform to launch and manage physical products as subscriptions. Our Services include:
FlexPortal is a software platform only. We do not own, lease, insure, or take responsibility for any physical products or assets managed through the Platform. You are solely responsible for all physical products, their condition, insurance, and compliance with applicable laws.
The Platform integrates with third-party services, including payment processors (e.g., Stripe), and allows you to connect additional services via our API. You acknowledge that:
Access to our API is included on all plans. When using the API, you agree to:
We may suspend API access if we detect abuse, excessive usage that impacts other customers, or security concerns. API documentation is available at docs.flexportal.io/api-reference.
We may offer beta, preview, or early access features ("Beta Features"). Beta Features are provided for evaluation purposes and may be incomplete, contain bugs, or change significantly. By using Beta Features, you acknowledge that:
Feedback on Beta Features is welcomed and may be used to improve the Services without compensation or attribution.
FlexPortal offers the following subscription plans. All prices are in US Dollars (USD) unless otherwise specified:
Current pricing is displayed on our pricing page. We may modify pricing upon 60 days' written notice. Such changes will take effect at the start of your next billing period following the notice period.
The Platform Fee is calculated as a percentage of Subscription Revenue processed through FlexPortal each month. This fee is separate from any payment processing fees charged by third-party providers (e.g., Stripe).
The following are excluded from Platform Fee calculations:
Platform Fees are calculated automatically on the first day of each month based on the previous month's Subscription Revenue and are invoiced in arrears.
Payments for FlexPortal subscriptions are processed by Stripe. Stripe handles payment processing, automatic tax calculation (via Stripe Tax), and invoice generation on our behalf. Starter and Growth plans require payment by credit or debit card via Stripe Checkout. Enterprise plans may be invoiced with payment terms as agreed. You can manage your subscription, payment methods, and access invoices through the Stripe Customer Portal.
Base fees are billed in advance at the start of each billing period (monthly or annually). Platform Fees are billed in arrears following the close of each calendar month.
Annual subscriptions are billed upfront for the full year and provide a 25% discount on the base fee. Annual subscriptions run for their full term and are non-refundable after the 30-day money-back guarantee period, except as required by law.
If payment is not received when due, we may suspend access to the Services until payment is received. Interest on overdue amounts shall accrue in accordance with the Swedish Interest Act (räntelagen).
All plans include a 30-day money-back guarantee. If you are not satisfied with FlexPortal for any reason:
After the 30-day period, subscription fees are non-refundable except as expressly stated in these Terms or required by applicable law.
Monthly subscriptions have no minimum commitment. You may cancel at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.
Annual subscriptions run for their full 12-month term. You may cancel to prevent automatic renewal, but the current annual term will continue until its scheduled end date. No prorated refunds are provided for unused portions of annual subscriptions after the 30-day money-back guarantee period.
Upon cancellation or termination:
If your account is suspended due to non-payment:
We are not obligated to maintain data for cancelled, suspended, or terminated accounts beyond these periods.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:
We reserve the right to investigate violations and take appropriate action, including suspending or terminating your account.
You are solely responsible for:
FlexPortal and all related technology, software, documentation, trademarks, logos, and content are owned by Adam Development AB and are protected by Swedish and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term solely for your internal business purposes.
You retain all rights to your Customer Data. By uploading Customer Data to the Platform, you grant us a limited license to use, process, and display such data solely to provide the Services to you.
If you provide suggestions, ideas, or feedback about the Services, we may use such feedback without restriction or compensation to you.
With respect to Customer Data processed through the Platform, you act as the data controller and FlexPortal acts as the data processor. We process Customer Data only in accordance with your instructions and applicable data protection laws.
Enterprise customers may request a Data Processing Agreement (DPA) that sets out detailed data processing terms in compliance with GDPR and other applicable data protection laws.
You may choose to have your data stored in either our EU region (Frankfurt, Germany) or US region (Iowa, United States). Enterprise customers may request additional regional deployments subject to separate agreement.
We target 99% platform availability per calendar month, excluding:
Support is provided via email at support@flexportal.io. Response times vary by plan:
Enterprise customers may negotiate specific Service Level Agreements with defined uptime commitments and remedies.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLEXPORTAL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
FlexPortal warrants that: (a) the Services will perform substantially in accordance with our documentation during your subscription term; and (b) we will provide the Services using commercially reasonable care and skill. Your sole remedy for breach of this limited warranty is, at our option, repair or replacement of the non-conforming Services, or termination of the affected Services and a prorated refund of prepaid fees.
We make no warranties regarding any third-party services, integrations, or content accessed through or in connection with the Platform, including but not limited to Stripe, payment processors, or any services you integrate via our API.
To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, even if advised of the possibility of such damages.
Our total aggregate liability under these Terms shall not exceed the total fees paid by you to FlexPortal during the twelve (12) months immediately preceding the claim.
These limitations do not apply to: (a) your payment obligations; (b) either party's indemnification obligations; (c) breaches of confidentiality; (d) gross negligence or willful misconduct; or (e) liability that cannot be limited by applicable law.
You agree to indemnify, defend, and hold harmless FlexPortal, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
You may terminate your subscription at any time by canceling through your account settings or contacting support@flexportal.io. Cancellation takes effect as described in Section 10.
We may suspend or terminate your access to the Services immediately if you:
Upon termination of your account:
Termination does not relieve you of any obligations that accrued prior to termination, including payment of fees. See Sections 10.3 and 10.4 for detailed data retention timelines.
Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation survives for five (5) years from disclosure, except for trade secrets which remain confidential indefinitely.
We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or through the Platform. Your continued use of the Services after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may terminate your subscription before the changes take effect.
These Terms, together with our Privacy Policy and any order forms or addenda, constitute the entire agreement between you and FlexPortal regarding the Services and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, terrorism, strikes, government actions, or internet or telecommunications failures.
All notices under these Terms must be in writing. We may provide notices to you via:
Notices are deemed received: (a) if by email, when sent (unless we receive a delivery failure notification); (b) if in-app, when displayed; (c) if posted on our website, upon posting. You must send notices to us at support@flexportal.io or to our mailing address.
The following sections shall survive termination or expiration of these Terms: Definitions, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Confidentiality, General Provisions, and Governing Law and Disputes. Any other provisions that by their nature should survive shall also survive termination.
These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws principles.
The parties agree to attempt to resolve any disputes through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to the District Court of Örebro, Sweden, which shall have exclusive jurisdiction.
For questions about these Terms or the Services, please contact us:
Email: support@flexportal.io
Mailing Address:
Adam Development AB
Björkrisvägen 6A
702 34 Örebro
Sweden
